RETURN POLICY

Last Updated: August 1, 2023

Welcome to Soshals! We are committed to providing a transparent and trustworthy platform for both sellers and customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.

GENERAL REFUND POLICY

• Once a purchase is made for digital products, webinars, workshops, courses, etc., customers cannot initiate a refund.
• Customers are encouraged to carefully review product details, descriptions, and ratings before making a purchase decision.
• Sellers are responsible for providing accurate and complete information about their products and services.

SELLER SERVICE GUARANTEE

• Sellers are expected to deliver the promised services, such as consultations, webinars, workshops, and courses, as described in their listings.
• In the event that a seller fails to deliver the promised service, customers have the right to request a refund.
• The process of refund may take 8-10 working days, post which the amount will be credited in customer's bank account.

REFUND PROCESS

• If a customer believes that a seller has not delivered the promised service, they can contact our customer support team within 7 days from the scheduled service date. The customer support team will review the provided evidence and assess the situation.
• If the evidence demonstrates that the seller did not fulfill their obligations, the customer will be eligible for a refund.
• To initiate a refund request, customers must provide evidence of the seller's failure to deliver the service. This could include communication records, booking details, or other relevant information.

RATING AND FEEDBACK

• Even if a refund is not initiated, customers have the option to leave a rating and feedback for the purchased item.
• To initiate a refund request, customers must provide evidence of the seller's failure to deliver the service. This could include communication records, booking details, or other relevant information.

SELLER RESPONSIBILITIES

• If the evidence demonstrates that the seller did not fulfill their obligations, the customer will be eligible for a refund.
• Failure to fulfill obligations may result in penalties or account suspension.

EXEMPTIONS

• The refund policy does not apply to situations where customers simply change their minds or are dissatisfied with the product or service after purchasing.
• Refunds will not be provided if the customer has successfully accessed or downloaded the digital product.

MODIFICATIONS TO THE REFUND POLICY

• We reserve the right to modify the Refund Policy at any time. Any changes will be communicated to users through our platform.

QUESTIONS

If you have any questions concerning our refund policy, please drop an email at contact@soshals.app or contact us at +91-7556194750.

Thank you for choosing Soshals. We are excited to have you as part of our vibrant community!